Privacy Policy for Dulcedo Inc. and Dulcedo.com

Effective Date: June 15, 2023

This Privacy Policy governs the manner in which Dulcedo Inc. ("we," "our," or "us") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of the Dulcedo.com website ("Site"). This Privacy Policy applies to the Site and all products and services offered by Dulcedo Inc.

  1. 1. Personal Information Collection
    We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or interact with other activities, services, features, or resources we make available on our Site. You may be asked for, as appropriate, name, email address, mailing address, phone number, and payment information. We will collect personal identification information from you only if you voluntarily submit such information to us. You have the right to refuse to provide certain personal information; however, this may limit your access to certain Site-related activities or services.
  2. 2. Non-Personal Information Collection
    We may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, technical information about your means of connection to our Site (such as the operating system, Internet service providers utilized, and other similar information), and other similar information.
  3. 3. Web Browser Cookies
    Our Site may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
  4. 4. Google reCAPTCHA
    We utilize Google reCAPTCHA to protect our Site from spam and abuse. Google reCAPTCHA collects personal information from users to determine whether a user is a human or a bot. By using our Site, you acknowledge and agree that your use is subject to Google's Privacy Policy and Terms of Service. Please review Google's Privacy Policy and Terms of Service for more information.
  5. 5. How We Use Collected Information
    We may collect and use your personal information for the following purposes:
    • To improve customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
    • To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
    • To process payments: We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
    • To send periodic emails: We may use the email address to send you information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  6. 6. How We Protect Your Information
    We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. However, please note that no method of transmission over the Internet or electronic storage is 100% secure and reliable, and we cannot guarantee absolute security.
  7. 7. Disclosure of Personal Information
    We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
  8. 8. Compliance with Laws
    We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
  9. 9. Changes to this Privacy Policy
    We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
  10. 10. Your Acceptance of these Terms
    By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
  11. 11. Contacting Us
    If you have any questions or concerns about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at [email protected]

This Privacy Policy is based on the requirements of Quebec's law 25, and it is compliant as of the effective date mentioned above.

Last updated: June 15, 2023